Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For all types of return, items must be returned to us within 14 days after being requested to do so.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging if applicable. You’ll also need the receipt or proof of purchase.

For the safety of our employees, a decontamination certificate will also be provided and required to be filled out for returns on anything that has the ability to be used with chemicals such as pumps, sprayers etc. (Please see returns section below for more information.)

To start a return, you can contact us at info@spraytech.uk.com. Please note that returns will usually need to be sent to the following address: Spraytech, Newton Farm, Boyton, Launceston, Cornwall, PL15 9RL. This address may be different for your return so please do not return anything prior to contacting.

If your return is accepted we will provide information on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and in the instance of products that have the ability to be used with chemicals such as a diaphragm pump, may be destroyed.

Please note that for warranty returns, while we will repair or replace faulty goods free of charge in accordance with our Terms and Conditions, we are not liable for any additional costs incurred by the customer, such as hire charges for replacement equipment, loss of earnings, additional labour charges, or any other associated expenses, as already stated in our Terms and Conditions.

For returns for credit, parts must be in new, saleable condition and in their original packaging, which will be inspected upon return. Failure to meet these requirements may result in a re-stocking charge or the return being rejected entirely.

You can always contact us for any return questions at info@spraytech.uk.com.

Delivery & Damaged/Missing Goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Items not received must be reported to us within 2 weeks of placing your order so we are able to investigate with the courier the status of the delivery.

Claims for damaged or missing goods can only be investigated when recorded on carriers note. Check for damage, number of packages and record any damage or discrepancies on the carriers note before signing. After signing check all items against enclosed invoice, notify of any damage or discrepancies by email within 2 working days of receipt of delivery - info@spraytech.uk.com. Please include your name and address details.

Returns
At Spraytech we specially select our product range to ensure the highest possible quality helping to ensure a minimum of problems after supply. If you do encounter a faulty item, they must be reported to us via email; info@spraytech.uk.com and returned to us within 14 working days of receipt of your order. Return postage fees for faulty items will be covered by us. If you wish to return a non-faulty item, return postage will not be covered. The product must be unused and unopened. For faulty product returns the basic level of delivery will be refunded. We are not responsible for returns in transit, so please use a recorded service if you are anxious about high value items. For B2B transactions, a 20% restocking fee will be deducted from the refunded amount.

As we sell pumps for potable water we reserve the right to request a Chemical Decontamination Certificate to be filled out. Any product returned to Spraytech which contain unknown fluids, we will reserve the right to 'disposition as scrap'. We also reserve the right to charge the returnee for any and all cost incurred for chemical testing and proper disposal of components containing unkown fluids. Spraytech requires this in order to protect the environment and personnel for handling of unknown fluids.

Returning items for warranty consideration - Email a copy of your invoice along with details of the issue and accompanying photographs if suitable, to info@spraytech.uk.com. A decontamination certificate as outlined above will be emailed back to you. Ship the item back to us along with the completed decontamination certificate and a copy of your invoice. If the issue falls under manufacturer warranty, we will of course refund return postage cost with valid proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@spraytech.uk.com.